Growth99 reviews are mixed but mostly positive. Its Google profile shows 4.3 stars from 164 reviews (130 five-star, 25 one-star) and the BBB rates it A+, with BBB reviewers praising websites, SEO and support. The trade-offs are price and commitment. Plan prices aren't published, and the standard agreement renews yearly unless you give 60 days' notice.
I'm Lorea, and I run Medspa Market Pro, one of the alternatives on this page. So read this with that in mind. I've kept Growth99's real strengths in, linked the source beside each claim about it, and said plainly when Growth99 is the better pick.
What Growth99 is
Growth99 is a marketing software platform with a done-for-you service team, built for aesthetic and elective wellness practices. Its BBB profile lists a Salt Lake City, Utah address and a business start date of April 30, 2017. Its homepage says it is trusted by more than 2,300 owners, providers and staff.
It sells three plans plus add-ons. Here's what its pricing page listed when I checked it on October 21, 2026.
- Essentials. Email and text automation for patients, a self-assessment tool, an AI chatbot, a form builder, reporting and onboarding.
- Accelerator. Everything in Essentials, plus review management, a social media scheduler inside the app, a custom website of up to 15 pages, hosting, unlimited site edits and landing page templates.
- Elite. Adds full SEO and Google Business Profile work, one blog post a month, deeper reporting, monthly strategy calls and a dedicated account manager.
- Paid ads add-on. Google and Meta campaigns in three tiers that manage up to $1,500, $3,500 or $8,000 of ad spend a month.
Growth99 also sells Gia, an AI front desk assistant that its homepage says replies to every inquiry in under 60 seconds.
Growth99 fits a practice that wants one vendor for its website, patient texting, reviews and ads, and is happy to run that daily work inside Growth99's software.
How much does Growth99 cost?
Growth99 doesn't publish its plan prices. The pricing page shows what each plan includes, and the ads and social media tiers say "pricing available upon request." You get a number from a sales call.
Two things help when you read Growth99 prices elsewhere.
- The $1,500, $3,500 and $8,000 figures on its page are the most ad spend each ads tier manages. They aren't the fee.
- SoftwareFinder, a software directory, lists a $199 starting price. I couldn't find that figure on Growth99's own site, so treat it as unconfirmed and ask for a written quote.
Your real monthly cost has three parts. The plan fee, any add-ons (ads management, social graphics, ADA compliance, e-commerce, extra locations), and the ad budget you pay Google and Meta. The agreement also asks for a card or bank account on file for automatic payments. Without one, it adds a 3% fee (at least $20) to each invoice.
Growth99 contract terms
Growth99 publishes its master service agreement on its website. These terms apply unless your order form says otherwise.
- Term. One year, renewing automatically for another year unless either side gives notice at least 60 days before the term ends (section 9.1).
- Ending early. If both sides agree to end the agreement early, 80% of the remaining service order fee is still due (section 9.5.1).
- How to cancel. Notices count only when sent to its accounting email address. Messages to individual staff don't count (section 9.5.1).
- A second notice. The same section also asks for a second cancellation notice before the renewal date when you cancel early. The wording is unclear, so I won't guess at it. Ask Growth99 to confirm in writing the exact deadline and every notice it needs from you.
- Refunds. None. The agreement says all sales are final (section 12.14).
- Lead generation add-on. Needs 30 days' written notice to cancel. Growth99 doesn't guarantee that the leads convert (section 1.7.3).
Who owns what. Website work named in your service order transfers to you once it's paid in full, and Growth99 keeps ownership of its own tools and templates (section 2.1). After termination it may delete your content from the platform, and the agreement makes downloading your data your job. Patient health records are kept for at least 60 days after the end (section 9.6). The agreement doesn't say who owns the ad accounts.
Yearly terms are common for software. Still, this is a real commitment. Read the order form, and ask for a shorter first term if 12 months feels long.
What Growth99 reviews say
Here's what the review sources showed.
| Source | What it showed |
|---|---|
| Google Business Profile | 4.3 stars from 164 reviews in our October 22, 2026 export, with 130 five-star, 5 four-star, 2 three-star, 2 two-star and 25 one-star |
| BBB | A+ rating, accredited since March 26, 2025, 4.35 out of 5 from 31 customer reviews, 7 complaints in the last three years and none in the last 12 months (checked October 21, 2026) |
| G2 | Claimed profile, no reviews yet (checked October 21, 2026) |
The low Google ratings. I read all 27 one- and two-star reviews on the Google profile. 24 have text. Of those, 11 describe billing, renewal or cancellation disputes, such as a reviewer who says charges continued after the contract ended. 11 describe website quality problems like errors, slow fixes or unfinished rebuilds. 6 describe website access, takedown or handover problems. These are reviewers' accounts, not findings. Growth99 replied to 25 of the 27, and several replies say it has been under new leadership since mid-2024. Reviews from July 2024 on show a similar mix, with 73 five-star and 15 one-star out of 91.
BBB. The recent five-star BBB reviews praise website design, SEO results, connections to booking and EMR software, and fast support. The complaints BBB displays involve renewals that customers say continued after they asked to cancel, missed website or service deadlines, and refund requests. Of the three complaints BBB displays, Growth99 answered each and one is marked resolved. A July 2026 one-star review describes delays and repeated revisions.
Searching "Growth99 reviews" also returns Glassdoor and Indeed pages. Those rate Growth99 as an employer, not as a vendor. A Facebook group thread asking about Growth99 also ranks. I haven't read it, and any single owner's story should be weighed against the review counts above.
Real strengths
- One login. Texting, email, reviews, chat, website and ads sit in one system, which cuts tool juggling.
- Built for aesthetics. Templates, forms and the chatbot are set up for aesthetic and wellness practices.
- Good overall scores. 4.3 on Google from 164 reviews, and an A+ on BBB. About 15% of the Google reviews are one star, so read those too.
- Website ownership. The agreement transfers the website work in your order to you once it's paid.
- Published terms. You can read the full agreement before a sales call.
Limits to weigh
- No published prices. You can't compare cost until you've talked to sales.
- A yearly commitment. Automatic one-year renewals, 80% of the remaining fee on an agreed early exit, and no refunds.
- Platform dependence. Your patient messages and workflows live in Growth99's software. Leaving means exporting your data and rebuilding those flows somewhere else.
- Review requests. Growth99's pricing page says its review generator "prevents negative reviews by directing feedback to practice management." Google's contribution policy treats selectively asking happy customers for reviews as rating manipulation. Ask Growth99 to show you how your setup stays inside Google's rules.
When to look for a Growth99 alternative
- You already have booking, CRM and texting software you like, and you only need more first visits.
- You want to test paid ads on one treatment before signing a 12-month agreement.
- You want month-to-month terms and a price in writing before any call.
- You want written confirmation that ad accounts, campaigns, audiences and patient data stay in your name.
If none of those apply and you want one system for everything, Growth99 is a reasonable choice. Compare its written quote against the options below.
Growth99 alternatives for medspas
1. Medspa Market Pro (that's us)
Best for medspas that want to test Meta ads on one treatment, with no contract.
Price. The First Visit Test is $299 for the first month, then $1,000 a month, cancel anytime. Your ad budget is paid to Meta directly.
How it differs. We're a small agency, not a software platform. We build one Meta campaign for one treatment, with the offer, the ad and the sign-up form. We write your front desk's follow-up script and manage the campaign. The campaign, form and audience stay in your ad account. We report spend, sign-ups and cost per sign-up, and your team adds bookings and attended visits from your calendar. Our LaVieMD campaign brought in 370 leads at $13.26 each over six months. Those were leads, not booked patients, and we don't guarantee patient numbers.
Limits. We don't build websites, and we don't sell a CRM or a booking system. The roster is capped, and we work in writing by default. Broader work like local SEO, Instagram and email starts with a written audit and is quoted in writing, month to month.
2. Med Spa Magic Marketing
Best for established medspas that want flat-fee managed marketing. Its site says its programs are designed for "established, highly successful med spas ($2M+ and multi-location)" and those that want to get there, with tiers starting around $1 million to $2 million per location.
Price. Its programs and pricing page lists programs from $3,495 a month for Meta ads, short video and retention reporting. $4,495 adds Google Ads, and $6,995 adds SEO and PR. An on-ramp option starts at $1,000 a month by application. Onboarding is waived with a six-month commitment. Without that commitment, onboarding is $6,000 for the first phase, and each phase sets a minimum ad spend ($5,000+ a month on Meta for the first).
Contract. A 3-month minimum, then 30 days' notice. Its page says ad spend runs from ad accounts you own, with no markup.
How it differs. An agency serving med spas since 2012 that says its program fees are flat and it never charges per booking. The exception is its $1,000 on-ramp (Flex Performance), which adds $100 per booked and paid patient. Every program includes its own CRM, Magic Hat PRO.
3. DoctorLogic
Best for practices whose main need is a new website plus SEO and paid search from a healthcare-focused provider.
Price. Not published. Its pricing page is a demo request form. Ask for a written quote.
How it differs. DoctorLogic sells HIPAA-compliant websites, medical SEO and PPC, and says it has designed websites for more than 1,000 medical practices. Its help center says your Google Ads budget is spent directly on Google Ads, separate from its management fee. Ask who owns the site and domain if you leave.
4. Moxie
Best for nurse- or provider-led medspas that want software, coaching and Meta marketing from one partner.
Price. No fixed monthly fee, according to its How we work page. TechCrunch reported that Moxie charges a launch fee and a percentage of sales. The rate isn't published.
How it differs. Moxie also handles launch support, compliance tools and medical director matching. Read our Moxie review before comparing it with a marketing-only provider.
Growth99 vs. alternatives at a glance
| Provider | Model | Starting price | Contract | What stays yours | Best for |
|---|---|---|---|---|---|
| Growth99 | Software platform plus done-for-you marketing | Not published, quote on request | Published agreement, one year, renews automatically, 60 days' notice to stop (order form may differ) | Website work in your order once paid in full; Growth99 keeps its tools | One vendor for texting, reviews, website and ads |
| Medspa Market Pro | Managed Meta campaign for one treatment | $299 first month, then $1,000 a month plus ad budget | Month to month | Campaign, form and audience in your ad account | Testing paid patient acquisition on one treatment |
| Med Spa Magic Marketing | Flat-fee marketing programs | $3,495 a month plus onboarding (on-ramp from $1,000 by application) | 3-month minimum, then 30 days' notice; onboarding waived with a six-month commitment | Ad spend runs from ad accounts you own (per its pricing page); ask about the site and CRM data | Established medspas, $2M+ and multi-location by its own description |
| DoctorLogic | Website, SEO and paid search | Not published (demo request) | Not published | Not published; Google ad budget is spent directly on Google Ads | Website-led growth |
| Moxie | Launch and operations partner with marketing | Launch fee plus a percentage of sales, rate not published | Not published | Not published | Providers who want software, coaching and marketing together |
Questions to ask any provider before you sign
- What is the all-in monthly cost, with the fee, add-ons and ad budget listed separately?
- How long is the term, how does renewal work, which notices do I need to send and by when, and what do I owe if I leave early?
- Whose name are the ad accounts, website, domain and patient data in, and how do I export them?
- Will reports show sign-ups, booked appointments and attended visits, and which of those numbers does the clinic supply?
- How do review requests work, and do they follow Google's rules?
- Can I speak with two clients my size who have renewed at least once?
For a wider comparison, see our best medspa marketing agencies guide. For channel-by-channel budgets, see medspa marketing cost.
Growth99 FAQ
How much does Growth99 cost?
Growth99 doesn't publish plan prices. Its pricing page lists what the Essentials, Accelerator and Elite plans include, and its ads and social media add-ons say pricing is available on request. Expect the plan fee, any add-ons and your ad budget as separate costs, and ask for all three in a written quote.
Does Growth99 have a contract?
Yes. Its published master service agreement runs one year and renews automatically for another year unless either side gives notice at least 60 days before the term ends, unless your order form says otherwise. If both sides agree to end early, 80% of the remaining service order fee is still due. The cancellation clause also has a repeat-notice requirement with unclear wording, so ask Growth99 to confirm the deadline and the notices it needs in writing.
Is Growth99 a CRM or a marketing agency?
Both. Growth99 sells patient messaging and automation software, review tools, an AI chatbot and websites. It also sells done-for-you SEO, Google and Meta ads management and social media graphics as plans and add-ons.
What are Growth99's Google reviews like?
Growth99's Google Business Profile showed 4.3 stars from 164 reviews in our October 22, 2026 export, with 130 five-star and 25 one-star reviews. Of the 24 one- and two-star reviews with text, 11 describe billing, renewal or cancellation disputes, 11 describe website quality problems, and 6 describe website access, takedown or handover problems. Growth99 replied to 25 of the 27 low ratings. Its BBB profile showed an A+ rating and 4.35 out of 5 from 31 customer reviews.
Can I keep my website if I leave Growth99?
Its agreement says website deliverables named in your service order transfer to you once they're paid in full, while Growth99 keeps its own tools and templates. Download your content before the agreement ends, because Growth99 may delete it from the platform after termination.
Test one treatment before a yearly commitment
If you'd rather see real sign-ups before you sign a 12-month agreement with anyone, start with the First Visit Test. We build one Meta campaign for one treatment you already sell and write your front desk's follow-up. It's live within 7 days of having your access and basics, not counting time waiting for your approval. It's $299 for the first month, then $1,000 a month, cancel anytime. Your ad budget goes to Meta directly.
Rather ask first? Message Lorea and I'll reply in writing within 24 hours.