Profile and review-link check
Review visible identity, hours, contact details, feedback and booking links. Flag contradictions and any account-only checks before recommending changes.
MEDSPA REPUTATION MANAGEMENT
A thoughtful review process.
A consistent local presence.
Help prospective clients understand your clinic and give existing clients a straightforward way to share feedback. Start by checking your profile, review links and public business information.
Start with a free GBP audit ↗Public findings by email within 48 hours · Implementation quoted separately
A review request only helps when the path works.
Before setting up reminders, test the destination. Is this the correct location? Can clients leave a review? Does the business information match your website? A future-opening profile or an account issue can require a different next step from an established clinic with a working review link.
We separate public observations from the account settings that need your confirmation. You keep ownership of your profile.
A neutral request workflow
Define an appropriate point after a real client experience, prepare clear request wording and test the link. Invitations should not depend on whether someone is happy, and reviews should never be bought or incentivized.
Privacy-conscious responses
Create a practical response process: who reviews feedback, who handles complaints and when to move a conversation privately. Avoid confirming a person’s treatment or patient relationship in public.
Correction and follow-through
Record requested changes, verify what appears publicly and monitor unresolved issues. If content appears to violate platform policy, document the reason and use the reporting route.
FOR NEW CLINICS
Check opening status before asking for reviews.
Google explains that public contributions can be unavailable before the listed opening date. Confirm your actual opening plans and account notices before treating the public restriction as an error.
What a useful handover contains
- The checked profile and review destination.
- Agreed request and response wording.
- Who owns each recurring action.
- Completed corrections and items awaiting platform action.
- A practical next review date.
Measure trust and follow-through carefully.
Track genuine feedback, response timeliness and recurring service themes alongside inquiry and booking data where available. A review count alone does not tell you how many new clients booked.
Our local SEO checklist connects reviews with business information and the website journey. The GBP guide covers practical setup details.
We follow Google’s review guidance and content policies. Your clinic retains responsibility for its clinical and privacy approvals.
Reputation-management questions
Can you remove a negative review?
We can help assess and report content that appears to violate platform policy. A negative opinion is not automatically removable, and the platform decides the outcome.
Can we offer a discount for a review?
No. Review requests should be voluntary and based on genuine experiences, without incentives or filtering by satisfaction.
Does the free audit include ongoing management?
No. The free audit provides public findings. Any ongoing response work, workflow setup or implementation is scoped separately before work begins.
Will you need patient records?
No patient records are needed for the public audit. Keep patient information out of the request form and public review responses.
See which details need attention first.
Send your clinic details for a free public Google Business Profile audit.
Request my free audit ↗